CyberSoftCyberSoft

Privacy Policy

Omnichannel Messaging CRM Software as a Service (SaaS)
Last updated: 01 February 2026

1. Introduction

This Privacy Policy explains how CyberNet IT Solutions (“Provider”, “we”, “us”) collects, uses, stores, discloses, and protects Personal Data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP), Electronic Information and Transactions Law (UU ITE), and applicable regulations issued by the Ministry of Communication and Informatics (Kominfo).

2. Scope

This Privacy Policy applies to all Users of the Service, including website visitors, registered customers, business clients, and their authorized representatives.

3. Types of Personal Data Collected

  • Account Information: Company name, representative name, email address, phone number, billing and payment information.
  • Technical Data: IP address, device type, browser information, access logs.
  • Usage Data: API activity, message metadata (timestamps, delivery status), system logs.
  • Message Content: Content processed strictly for message delivery and platform functionality.
  • Support Communications: Information provided when contacting customer support.

4. Legal Basis for Processing

We process Personal Data based on:

  • User consent;
  • Performance of contractual obligations;
  • Compliance with legal obligations;
  • Legitimate business interests.

5. Purpose of Data Processing

  • Providing and operating the Service;
  • Account management and billing;
  • Message routing via WhatsApp and Telegram;
  • System monitoring, security, and fraud prevention;
  • Customer support;
  • Regulatory compliance.

6. Data Controller and Data Processor

The User acts as the Data Controller for end-customer message content. CyberNet IT Solutions acts as a Data Processor, processing data solely based on User instructions.

Users are fully responsible for obtaining lawful consent from message recipients.

7. Data Sharing

We may share Personal Data with:

  • WhatsApp (Meta Platforms, Inc.) and Telegram for message delivery;
  • Infrastructure providers (hosting, analytics, payment gateways);
  • Government authorities when legally required.

8. International Data Transfer

Personal Data may be transferred and stored outside Indonesia. We ensure adequate safeguards in accordance with Indonesian regulations and international data protection standards.

9. Data Retention

Personal Data is retained only as long as necessary for service purposes, legal obligations, or dispute resolution.

10. Data Security

We implement administrative, technical, and organizational safeguards including encryption, access control, and monitoring systems. However, no electronic transmission method is completely secure.

11. Data Subject Rights

Under Indonesian PDP Law, Users have the right to:

  • Access Personal Data;
  • Correct inaccurate data;
  • Request deletion;
  • Withdraw consent;
  • Object to processing;
  • Request data portability.

12. Data Breach Notification

In the event of a Personal Data breach, we will notify affected Users and authorities as required by Indonesian law.

13. Cookies and Tracking

We may use cookies and similar technologies to enhance platform functionality and analytics.

14. Third-Party Links

We are not responsible for privacy practices of third-party websites linked from our Service.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Users will be required to accept updated versions where applicable.

16. Law Enforcement Disclosure

We may disclose Personal Data to authorities if required by law or legal process.

17. Contact Information

CyberNet IT Solutions
Email: support@cybernet.co.id
Address: Lingkungan Pendem, Jembrana, Bali, Indonesia 82211

By using the Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.